Legal
Service delivery
How AutoViz account access and subscription delivery work, and where to get help.
AutoViz is a digital subscription service accessed through the web app. There is no physical product or shipment. This page explains how to check account access and where to get help.
What you receive
Your account provides the search sets, source access and monitoring capacity included in your agreed setup. The web workspace lets you review matching vehicle listings, save candidates and manage follow-up.
An access enquiry does not create an account, charge you or activate a trial. New registrations can be paused while existing customers continue to sign in. Any new purchase must be confirmed through the offered checkout flow.
Check the account, then start searching
- Review the offer and terms before confirming a purchase.
- Sign in with the email used for your account.
- Check your account’s subscription status and available search capacity.
- Create a search using a source included in that setup.
Payment confirmation and account activation are separate steps. If your account does not show the access on your receipt, contact contact@autoviz.pro with your account email and transaction reference. Do not make a second purchase to try to fix an activation delay.
How matches reach you
The web app receives new matches while connected to AutoViz. Browser notifications require browser support, your permission and the appropriate notification settings. Keeping a browser session open is different from receiving a notification after the browser is closed.
The time between a listing appearing on a source and a match appearing in AutoViz depends on the source, monitoring interval, processing and connection. A search can have no matches even when its latest check completed successfully. Check the source status and original listing before making a buying decision.
This web release does not include a promise of mobile-app availability, closed-browser push, SMS or listing email alerts.
Coverage follows the source and setup
Customers may work across different countries and markets. A customer’s location does not imply access to every local or international marketplace. See Source coverage and confirm the sources and search contexts you need before agreeing access.
Third-party sources can change, restrict access or become unavailable. Monitoring a source does not guarantee complete discovery of every listing or the accuracy of seller information.
Support for an interruption
Send your account email, affected search or source, approximate time and the message shown in the app. Do not include passwords, reset links or card details.
The existing refund policy describes the service-outage credit for an AutoViz platform interruption exceeding 48 consecutive hours under its stated conditions. Individual source interruptions are treated separately under that policy.
Access after cancellation
Cancellation stops future renewal under the terms applicable to your purchase. The existing refund policy preserves access through the period already paid for. Check your subscription and receipt for that period, and contact support if the account does not reflect it.
For help with historical data or account deletion, email contact@autoviz.pro. Do not rely on an assumed automatic deletion or read-only schedule; ask support about your account.
Get in touch
contact@autoviz.pro
Bedztech, Vojvode Mišića 54/P-10, 74000 Doboj, Bosnia and Herzegovina