Refunds and cancellation

The payment provider and purchase terms applicable to your subscription are identified at checkout and on your receipt. For an existing purchase, use the receipt reference when contacting contact@autoviz.pro.

This policy is part of, and should be read alongside, our Terms of Service.

14-day money-back guarantee

If you have just purchased an AutoViz subscription for the first time, you may request a full refund within 14 days of your initial payment, for any reason or no reason.

To request a refund:

• Email contact@autoviz.pro from the email address used at signup.
• Use the subject line "Refund request".
• Include your purchase receipt or transaction reference.

This 14-day guarantee is offered voluntarily, in addition to any statutory rights you may have under your local consumer-protection law.

Statutory right of withdrawal

If you are a consumer resident in the European Economic Area, EU law (Directive 2011/83/EU) gives you a statutory right to withdraw from an online subscription contract within 14 days, without giving any reason.

Notwithstanding this, our voluntary 14-day money-back guarantee in §1 is available to all first-time buyers regardless of statutory eligibility.

To exercise your withdrawal right, email contact@autoviz.pro with the subject "Withdrawal" within 14 days after the subscription contract is concluded. Include your name, account email and purchase reference. This statutory period is separate from our voluntary guarantee measured from the first payment.

Renewal payments

For the renewal schedule applicable to your subscription, consult your purchase terms and receipt. Renewal payments are non-refundable except where required by applicable law.

To avoid being charged for the next month, cancel before your renewal date (see §4). If you forget to cancel and are charged for a new month you do not want, contact contact@autoviz.pro within 48 hours — we evaluate these case-by-case and may, at our discretion, refund the renewal if the Service has not been used during the new period.

Cancelling your subscription

You can cancel at any time:

• From your account settings on https://autoviz.pro, or
• By emailing contact@autoviz.pro with the subject "Cancel".

Cancellation stops the next renewal. The Service remains fully available until the end of the period you have already paid for. We do not pro-rate refunds for the unused portion of a paid period when you cancel mid-month, unless required by law.

Service-outage credits

If the AutoViz platform is unavailable for more than 48 consecutive hours due to a fault on our side (excluding scheduled maintenance and force majeure), affected subscribers are entitled to a pro-rated credit for the impacted month. To claim, email contact@autoviz.pro within 30 days of the outage.

This does not apply to:

• Reduced coverage of an individual third-party listing source — the Service remains operational; only one source's data flow is interrupted.
• Scheduled maintenance announced in advance.
• Force-majeure events (DDoS attacks, third-party network outages, government actions).

When we may refuse a refund

• Abuse of the 14-day money-back guarantee (e.g. repeated subscribe-and-refund cycles from the same person or organisation).
• Breach of the Terms of Service resulting in account termination (Section 7 — Acceptable Use).

How refunds are paid

Refund processing depends on the payment provider and original payment method. Contact us with your receipt reference to request a refund or check its status.

Tax on refunded amounts

Use the original receipt and any refund documentation to check the treatment of tax for your purchase. Contact support if you need help locating those records.

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